退货政策

退货政策

我们所有订单均不接受退货和取消。
所有销售均为最终销售,除非商品损坏、商品有缺陷
或订单错误。仅接受美国境内的退货。

所有退货和换货均需获得退货授权(RMA)

在收到包裹后立即检查您的订单,因为索赔请求必须在收到包裹后的7天内提交。7天将根据承运人包裹跟踪信息的交付日期计算。如果您发现商品有缺陷、损坏或者收到了错误的商品,请按照以下索赔流程操作,以便我们可以开始对问题进行评估。要获得退货或换货的资格,您的商品必须保持与您收到时相同的状态,未开封、未使用,并附有所有原始包装。

要开始退货或换货,请发送电子邮件至 info@mirailab-usa.com,提供您的订单号码、您收到的包裹和商品的照片,以及索赔的简要描述。我们的团队成员将在3个工作日内评估您的索赔。请注意,如果需要,我们可能会要求提供更多信息。

如果您的退货或换货被接受,我们将通过电子邮件向您发送退货授权号(RMA),并附上退回商品的运送标签。如果可能,请将商品放入原始运送包装中退回。如果原始运送包装不可用,请将商品放入合理尺寸的运送材料中退回,因为承运人可能对原始退货运送标签进行附加附加费用,这些费用可能会向您或您的帐户收取。

请注意,未附带退货授权号(RMA)的所有退货将不被接受。我们的仓库将没有任何信息来处理未附带RMA的退回包裹,因此,无论包裹是否未经处理、被误放或损坏,我们不会对未附带RMA的任何包裹承担责任。

 

换货和退款

我们将通过电子邮件通知您,一旦我们收到并检查了您的退货,并告知您退货或换货是否已获批准。

如果退货获批准,我们将将订单金额退款,扣除退货过程中发生的任何费用,退还到原始付款方式。请注意,虽然我们将在批准后处理退款,但根据银行/信用卡公司,退款可能需要最多15个工作日才能显示在您的帐户上。如果自退款批准以来已经过去了15个工作日以上,请联系我们 info@mirailab-usa.com

如果换货获得批准,我们将将替换商品寄往订单上的原始送货地址。我们不能更改换货订单上的原始信息。

如有任何有关退货、换货或退款的问题,请随时通过info@mirailab-usa.com发送电子邮件与我们联系。

可折叠内容

ISN'T THE PRODUCT OF OTHER COMPANIES MORE THAN 99% PURE?

According to various research institutes, the purity of our NMN is 99% or higher, and it has also been confirmed that it is highly safe for both humans and rodents. Only one other company in the world is offering such high-purity NMN nutraceuticals (as of April 2022).

For more information, please see Strong points of Mirai Lab's supplements.

What are the risks related to optical isomers?

For your safety and peace of mind, Mirai Lab's products do not contain any α-NMN at all. Our NMN is manufactured accoding to a special, precise method so that the result is exclusively full β-NMN.
For more information,please see Mirai Lab's NMN substance

What's the β-NMN that you use?

There are two types of NMN, α-NMN and β-NMN, which have different molecular structures.

The molecules α-NMN and β-NMN are called optical isomers because they have the same type and number of atoms, but the connections beetween them point at different directions.
The NMN we need by nature is β-NMN.
β-NMN is produced by the human body, while unnecessary α-NMN is not.
Many companies manufacture NMN following a cheap process of chemical synthesis with the only goal of reducing costs. When they do that, the possibility of ending up with a mixture of α-NMN and β-NMN is very high. Please note that β-NMN, without a trace of α-NMN, can only be produced through a very precise manufacturing process.
Mirai Lab's NMN supplement is a high quality product containing only β-NMN.
For more information, please see Mirai Lab's NMN substance.

Do you conduct human medical studies?

Mirai Lab's NMN was the first in the world to be used in a safety test on humans. In addition to demonstrating its safety, we confirmed the expression of the sirtuin genes, an increase in melatonin and other growth hormones in a long-term (24-week) administration clinical study at Hiroshima University School of Medicine.

Should I take any precautions when using your products?

Please refer to list of ingredients of the products and do not consume if you are allergic to any of them. In rare cases, the products may not suit you depending on your physical conditions.
In that case, please stop the intake. If you are taking any medicine or receiving any medical service, please consult with your doctor before taking. Please observe the recommended daily intake, as a larger dose will not cure any illness or improve your health. Keep out of reach of children.

How much should I take per day?

Please observe the recommended daily intake. Take your supplements with water.

Do your products contain allergens?

Our products do not contain any allergens that must be stated according to the laws of Japan. However, we kindly ask you to read the list of ingredients before you take any of our products. In you find any ingredient that could pose any danger to your health, please do not consume.

Do you use any genetically modified materials in your products?

No, we don't.

I'm breast-feeding. Can I take your products?

Since this product is not a drug, it can be taken just like any other food.

However, you can find the list of ingredients and warnings on the product details page and package, so if you have any allergies or other concerns, please read them and consult your physician before consuming.

Is there a Best-before or a Use-by date?

Yes, there is.
Generally speaking, you can consume your products within 2 years after manufacture, but you have more details on the product package.
Please do not hesitate to contact us viaWeb inquiryon if you need further information.

How should I store your products?

Please keep them in a cool, dry place away from direct sunlight.

Are there any side effects?

We haven't received any reports regarding side effects, but before using the products, please refer to the list of ingredients if you have any allergies.