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RETURNS

We have a no return and no cancellation policy on all orders.
All sales are final, except for damaged item(s), defective item(s),
and/or the order is incorrect.  Returns are only accepted within the United States.

Return Authorization (RMA) required for all returns and exchanges

Inspect your order immediately upon receiving the package, as claim requests must be submitted within 7 days of receipt.  7 days will be calculated based on the date delivered according to the carrier’s package tracking information.  Should you find the item(s) defective, damaged, or if you received the wrong item(s), please follow the claim procedure below, so we may start the evaluation of the issue.  To be eligible for a return or exchange, your item(s) must be in the same condition as when you received the item(s), unopened, and unused, with all original packaging. 

To start a return or exchange, please email us at info@mirailab-usa.com, with your order number, picture of the package and item(s) you received, and a brief description of the claim.  Our team members will evaluate your claim within 3 business days.  Please be advised, we may ask for further information if needed. 

If your return or exchange is accepted, we will email you an RMA number, along with the shipping label for you to send back the item(s).  Please send back the item(s) in the original shipping packaging if possible.  If the original shipping package is not available, please send the item(s) back in a reasonably sized shipping material, as additional surcharges to the originally issued return shipping label by the carrier may be charged to you and/or your account.            

Please be advised, all returns without an RMA number will not be accepted.  Our warehouse will not have any information to process the returned package without an RMA, therefore whether the package goes unprocessed, misplaced, or damaged, we will not be held liable for the any package(s) returned without an RMA.

 

Exchanges and Refunds

We will notify you via email, once we’ve received and inspected your return and inform you whether the return or exchange was approved. 

If the return is approved, we will refund the order amount, less any charges if incurred during the return process, to the original payment method used.  Please be advised, although we will process the refund upon approval, depending on the bank / credit card company, it may take up to 15 business days for the refund to be posted to your account.  If more than 15 business days have passed since the refund approval, please contact us at info@mirailab-usa.com

If the exchange is approved, we will send out the replacement to the original shipping address on the order.  We cannot change the original information on the order for exchanges.

Please feel free to email us at info@mirailab-usa.com for any return, exchange, or refund questions.

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